
As with any relationship you have, in the medical profession it is imperative that the relationship is based on trust. You need to know that the facility you are visiting is personally interested in your well-being and the people you interact with are trustworthy. If you have any concerns or followup care you want to know that you have someone who is personally connected to you and willing to work hard to address your concerns. A medical practice that is willing to go above and beyond the call of duty, not just a place that is running a mill where they won’t even remember who you are.
But to be fair, most good surgeons understandably have only a certain amount of time to spend with their patients when routine procedures are involved. So a good surgeon also recognizes that it’s important to have friendly, competent staff available who also can assist with answering your questions and concerns. The initial impression you receive at the “front desk” may be an important indicator of how comfortable you will be made to feel as you go through the remaining steps of scheduling and undergoing a procedure.
Are staff members friendly or indifferent? Do they seem competent or disorganized? Are they willing to take the time to answer questions, particularly about costs and billing? What are the attitudes, are they happy and wearing a smile or grouchy and scowling when you walk in the door? A good work environment shines through to produce happy employees which in turn creates a pleasant experience for patients from beginning to end.
Assessing the presence of that “personal touch” may be an important step to take before you commit to any eye surgeon. At IQ Laser Vision we understand the importance of that personal touch. We pride ourselves in providing the best customer service to each and every one of our patients. We understand that our success is based on the satisfaction of our patients. When considering facilities for medical services, if the environment is one which is warm and inviting you know you have found the right place!
